Правила за извършване на доставка
This Shipping Policy applies to orders placed through matchy.bg, operated by Matchy LTD, registered in Bulgaria under company number 208750422, with registered address at Tvardishki Prohod 19, Sofia, Bulgaria.
Contact details:
Email: matchy@gmail.com
Phone: +359887281715
Website: matchy.bg
1. Delivery Countries
We currently deliver to:
- Bulgaria;
- Romania.
We do not currently deliver outside these countries unless expressly stated on our website or agreed with us in advance.
2. Courier Partners
We deliver orders through courier partners, including:
- Econt
- Speedy
The available delivery options may depend on the delivery country, address, courier coverage, and checkout settings.
3. Delivery Time
Estimated delivery time is usually:
2–3 working days
Delivery times are estimates and may vary depending on:
- courier workload;
- delivery location;
- weekends and public holidays;
- weather conditions;
- seasonal delays;
- incorrect or incomplete delivery details;
- circumstances outside our control.
We will make reasonable efforts to process and ship orders as quickly as possible.
4. Order Processing
Orders are processed during working days.
Orders placed during weekends, public holidays, or outside normal working hours may be processed on the next working day.
Once your order is processed and handed to the courier, you may receive delivery information or tracking details by email, SMS, phone call, or courier notification, depending on the courier and delivery method.
5. Delivery Methods
Depending on availability, orders may be delivered to:
- courier office;
- courier locker, if available;
- personal address;
- business address.
You are responsible for providing accurate and complete delivery information at checkout.
6. Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before you complete your order.
Shipping fees may vary depending on:
- delivery country;
- delivery method;
- courier provider;
- order value;
- promotions;
- cash-on-delivery method, where applicable.
We may offer free shipping from time to time as part of promotions or based on order value. Any free shipping conditions will be displayed on the website or at checkout.
7. Cash on Delivery
Cash on delivery is available for eligible orders.
If you select cash on delivery, you agree to pay the full order amount to the courier when receiving or collecting the parcel.
If you refuse or fail to collect a cash-on-delivery parcel without a valid reason, the order may be cancelled.
If the same person repeatedly refuses or fails to collect cash-on-delivery parcels, we reserve the right to refuse future cash-on-delivery orders and require advance payment instead.
8. Incorrect or Incomplete Delivery Information
You are responsible for ensuring that all delivery details are correct before placing your order.
This includes:
- full name;
- phone number;
- delivery address;
- courier office, if selected;
- city and postal code;
- any other required delivery details.
We are not responsible for delays, failed delivery, or returned parcels caused by incorrect, incomplete, or outdated information provided by you.
If a parcel is returned to us because of incorrect delivery details, failure to collect, or refusal of delivery, we may cancel the order or contact you to arrange a new delivery.
9. Failed Delivery or Uncollected Parcels
If the courier is unable to deliver your order, they may contact you using the phone number or details provided at checkout.
If you do not collect your parcel within the courier’s storage period or refuse delivery without a valid reason, the parcel may be returned.
In such cases, we may cancel the order. For repeated failed or refused cash-on-delivery orders from the same person, we may refuse future cash-on-delivery orders.
10. Delivery Risk
For consumer orders, risk passes to you when the goods are delivered to you or to a person designated by you.
We remain responsible for delivery in accordance with applicable consumer protection law.
For business purchases, delivery risk may be handled according to the specific agreement between us, these policies, and applicable law.
11. Damaged, Broken, Wrong, or Missing Products
Please inspect your order immediately upon receipt.
If your order arrives damaged, broken, incorrect, or incomplete, contact us within 24 hours of receiving the order at:
Please include:
- order number;
- full name;
- phone number;
- photos of the outer parcel;
- photos of the inner packaging;
- photos of the damaged, broken, wrong, or missing product issue;
- short description of the problem.
After reviewing the issue, we may offer:
- replacement of the affected product;
- sending a new box;
- refund of the affected product;
- another suitable solution agreed with you.
This does not limit your mandatory consumer rights.
12. Delivery Delays
If your order is delayed, we recommend first checking any tracking information provided by the courier.
You may also contact us at:
We will assist where reasonably possible, but courier delays caused by external circumstances may be outside our direct control.
13. Changes to Shipping
We may update available couriers, delivery countries, delivery times, shipping fees, and shipping methods from time to time.
The shipping options available to you will be shown at checkout where applicable.
14. Contact
For shipping questions, contact:
Matchy LTD
Company number: 208750422
Address: Tvardishki Prohod 19, Sofia, Bulgaria
Email: matchy@gmail.com
Phone: +359887281715
Website: matchy.bg
